Freedom Mobile

Corporate Office Headquarters

Head Office Address : 207 Queens Quay W 7th floor, Toronto, ON M5J 1A7, Canada

Phone Number : +16477002435

Email : info@freedommobile.ca

Web : https://www.freedommobile.ca/en-CA

Twitter ID : @FreedomMobile

Freedom Mobile corporate office headquarters
Freedom Mobile
Average rating:  
 48 reviews
 by William Pettigrew .

Customer service at this company is a joke. Everyone you speak to sounds like they are preprogrammed with answers.I got a call from the corporate office but when I tried to get more info I was told the managers are forbidden from contacting their head office

 by Wayne Stork

To whom it my concern,



I request that you contact me and settle this matter.



When I first contacted you about what had happened to me. I explained everything to you. I was told that nothing could be done unless I had first filed a police report. I had already filed this report and provided you with the case number. The Toronto Police Detectives has my statement. I have provided you with everything that is available to you. Your lack of following the company’s policies and procedures is what has lead to my loss of identity. Freedom Mobile has played the only active role in my identity theft and have taken no responsibility over allowing this breach. You know that your failure to provide the proper private protection has resulted in a crime against myself. Through your actions our lack of my Coinbase wallet has been compromised with my 3* bitcoin stolen as a direct cause of your own negligence. No one even bothered to contact me in any way what so ever to notify of having my SIM card deactivated and then giving the authorization to create a new SIM card with all my personal private information to a total unknown person. Because of this act of incompetence you gave away the only mean’s possible for someone to get access to my Coinbase self governed wallet that contained my 3 plus bitcoin

The Coinbase wallet can only be accessed by the device holder that has the account phone number on it. No other way. Because you gave my number away you are liable. I have provided you with the details that clearly show that my Coinbase self governed Wallet was accessed by a new device that held my phone number and at the time the access accord the security information was accessed and changed to a different set of unknown non recoverable passcode. Not even Coinbase can access this self governed wallet. I have explained this to you. The police report has my statement. The detective in charge of my case has told me and recorded on her report. The 3 plus bitcoin has been declared a total loss that has no possibility of recovery. You required this statement as I mentioned earlier. You have the Police Detectives note.

All the other institutions that your failure to comply have been more then courteous to me about what was stolen and have help me. They have either recovered the stolen money assets and in the case of the thieve that created a electronic cash card and went on a $4000 buying spree the institution took a write off and deposit the amount of the stolen funds back into my account.

 by Traveller

This company has a real problem.

They are just totally incompetent.

To their credit I have to say that I have had one cell-phone connection with them for 3 years now and it has worked flawless.

In November of 2021 I talked with them and I agreed to open 3 more accounts, later on changed to 4.

They could just not get it together. I had many, many verbal and texted chats with them, but nothing. I received a written confirmation by email that my new Simcards had been shipped and the actual Card Serial Numbers were listed. They never arrived. In subsequent conversations they admitted that the cards had never actually been shipped but they could not explain why this happened. They made more promises to check into it. But nothing happened, no cards were ever received. I was unable to switch my accounts from another provider. In early April I sent a long letter to their head office complaining about the poor service and I included copies of the email and the written chats.

It is now 2 months later and I have not received any answer.

This is unbelievable. Not only is the staff incompetent and cannot fill an order, the management is useless and does not care what happens at the bottom.

This is not just disrespectful, it is outright insulting.

So if anybody wants to deal with them, just be careful to check what you are getting into.

 by susan

I have been a customer with this brand since it's inception as Wind Mobile. I recently had to purchase a new phone as my old one died. Was charged $45 for the pleasure. Shame on me for being a loyal customer.

 by Sava

Limeridge Mall Hamilton service Representative Kathleen is a corporate role model on customer service she went over and beyond helping my Mother In Law with her Cell transferring data from one phone to another IPhone .. she explain every y and help reset her ID to continue with Freedom as a Provider

I am 60 and was proud that there are people out there that was able to make them feel valued and not look down upon with knowledge of technology in todays world

Kathleen thank you for everything

Freedom please find a way to reproduce her we need more wonderful people like Kathleen in the world

Thanks you

 by Rose

I would just like to thank Wadat in the outbound sales office. She went above and beyond to help me with my situation. Thank you so much!!!

 by Raj

Zero Stars -illegally locked phone and refuse to provide unlock code as I have switched service providers. The worst customer service ever.

 by Peter Gerges

Terrible service. I activated my SIM card on Saturday and today is Sunday and I still cannot receive any calls or text. They have raised a ticket and the issue still haven’t not been fixed. Terrible customer services. I’m very disappointed with freedom and definitely will not recommend freedom to anyone.

 by neal

I just realized why they named themselves Freedom - because they have the freedom to rip you off & treat us like human garbage and no govt. agency will bother to entertain your complaint.

 by Mike Bruce

Absolutely the worst customer service I’ve ever experienced. My service was suspended and when I contacted them to clear up an overdue balance and re activate service I was told by two separate agents that they could reattach my my tab and reactivate. Once my overdue balance was paid the would not turn service on and demanded I pay the $400 remaining on the my tab to have service restored. Apparently Freedom does not stand by what they say and will straight up lie to you on the phone to get rid of you. I’ve escalated and was told I can expect a call within 24hrs from a higher manager but I have zero faith that will happen. Worst cell service ever as well. You’d think with inferior service they’d value their customers more. Had to put one star but they deserve -10 rating.

Recently updated on January 12th, 2024 at 09:24 am

Freedom Mobile Canada Headquarters Info

You can find the corporate office address and Freedom Mobile Canada headquarters in 207 Queens Quay W 7th floor, Toronto, ON M5J 1A7, Canada. Most of the operations handled from this Freedom Mobile CA corporate headquarter.

  • Address: Freedom Mobile Canada headquarters is completely transparent when it comes to contact information and location of the Freedom Mobile headquarters. You can address any letters to this corporate headquarters office to:

207 Queens Quay W 7th floor, Toronto, ON M5J 1A7, Canada

For any general inquiries, please contact Freedom Mobile head office number: +1 877-782-2384

  • Phone Number: Call +1 877-782-2384  to reach someone at Freedom Mobile Canada headquarters. As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast, You can contact during Mon to Sun: 8:00 am – 10:00 am.
  • Email: As an alternative, you can email Freedom Mobile at info@freedommobile.ca that may help spread the word about your problem. You can also contact someone close to the corporate office by emailing the Customer Support Help department.
  • Website: You can use their website freedommobile.ca and contact any department for general help. there is no dedicated website for Freedom Mobile headquarters.

Freedom Mobile Headquarters Executive Team

Freedom Mobile headquarters is run by an executive team. Below are some executive team members name of Freedom Mobile corporate office Canada.

  • Paul McAleese: Chief Operating Officer
  • Tamer Morsy Saleh: Chief Technology Officer
  • Alek Krstajic: Founder
  • Robert MacLellan: Chairmen
  • Adam Randell: Director of Finance and Special Projects
  • John Greer: General Manager
  • Glenn Hardie: General Manager of Shaw Resources
  • Brady Hawley: Vice-President of Technical solutions for The Shaw Group

Freedom Mobile Canada corporate office addresses

Corporate addresses
Freedom Mobile (Canada)  207 Queens Quay W 7th floor, Toronto, ON M5J 1A7, Canada

Freedom Mobile Canada Headquarters Location & Directions

Freedom Mobile Head Office Canada Photos

Freedom Mobile Canada

Resource Links

Support Feedback

Also Read : CRA Canada Headquarters Info

Freedom Mobile Canada FAQ

Q. Where is Freedom Mobile Canada Headquarters?
A. Freedom Mobile Canada headquarters is located at 207 Queens Quay W 7th floor, Toronto, ON M5J 1A7, Canada.

Q. What is Freedom Mobile Canada phone number?
A. Freedom Mobile Canada Phone number is +18779463184.

Q. Who owns Freedom Mobile Canada?
A. Freedom Mobile is owned by Quebecor in Canada.

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Freedom Mobile
Average rating:  
 48 reviews
 by William Pettigrew .

Customer service at this company is a joke. Everyone you speak to sounds like they are preprogrammed with answers.I got a call from the corporate office but when I tried to get more info I was told the managers are forbidden from contacting their head office

 by Wayne Stork

To whom it my concern,



I request that you contact me and settle this matter.



When I first contacted you about what had happened to me. I explained everything to you. I was told that nothing could be done unless I had first filed a police report. I had already filed this report and provided you with the case number. The Toronto Police Detectives has my statement. I have provided you with everything that is available to you. Your lack of following the company’s policies and procedures is what has lead to my loss of identity. Freedom Mobile has played the only active role in my identity theft and have taken no responsibility over allowing this breach. You know that your failure to provide the proper private protection has resulted in a crime against myself. Through your actions our lack of my Coinbase wallet has been compromised with my 3* bitcoin stolen as a direct cause of your own negligence. No one even bothered to contact me in any way what so ever to notify of having my SIM card deactivated and then giving the authorization to create a new SIM card with all my personal private information to a total unknown person. Because of this act of incompetence you gave away the only mean’s possible for someone to get access to my Coinbase self governed wallet that contained my 3 plus bitcoin

The Coinbase wallet can only be accessed by the device holder that has the account phone number on it. No other way. Because you gave my number away you are liable. I have provided you with the details that clearly show that my Coinbase self governed Wallet was accessed by a new device that held my phone number and at the time the access accord the security information was accessed and changed to a different set of unknown non recoverable passcode. Not even Coinbase can access this self governed wallet. I have explained this to you. The police report has my statement. The detective in charge of my case has told me and recorded on her report. The 3 plus bitcoin has been declared a total loss that has no possibility of recovery. You required this statement as I mentioned earlier. You have the Police Detectives note.

All the other institutions that your failure to comply have been more then courteous to me about what was stolen and have help me. They have either recovered the stolen money assets and in the case of the thieve that created a electronic cash card and went on a $4000 buying spree the institution took a write off and deposit the amount of the stolen funds back into my account.

 by Traveller

This company has a real problem.

They are just totally incompetent.

To their credit I have to say that I have had one cell-phone connection with them for 3 years now and it has worked flawless.

In November of 2021 I talked with them and I agreed to open 3 more accounts, later on changed to 4.

They could just not get it together. I had many, many verbal and texted chats with them, but nothing. I received a written confirmation by email that my new Simcards had been shipped and the actual Card Serial Numbers were listed. They never arrived. In subsequent conversations they admitted that the cards had never actually been shipped but they could not explain why this happened. They made more promises to check into it. But nothing happened, no cards were ever received. I was unable to switch my accounts from another provider. In early April I sent a long letter to their head office complaining about the poor service and I included copies of the email and the written chats.

It is now 2 months later and I have not received any answer.

This is unbelievable. Not only is the staff incompetent and cannot fill an order, the management is useless and does not care what happens at the bottom.

This is not just disrespectful, it is outright insulting.

So if anybody wants to deal with them, just be careful to check what you are getting into.

 by susan

I have been a customer with this brand since it's inception as Wind Mobile. I recently had to purchase a new phone as my old one died. Was charged $45 for the pleasure. Shame on me for being a loyal customer.

 by Sava

Limeridge Mall Hamilton service Representative Kathleen is a corporate role model on customer service she went over and beyond helping my Mother In Law with her Cell transferring data from one phone to another IPhone .. she explain every y and help reset her ID to continue with Freedom as a Provider

I am 60 and was proud that there are people out there that was able to make them feel valued and not look down upon with knowledge of technology in todays world

Kathleen thank you for everything

Freedom please find a way to reproduce her we need more wonderful people like Kathleen in the world

Thanks you

 by Rose

I would just like to thank Wadat in the outbound sales office. She went above and beyond to help me with my situation. Thank you so much!!!

 by Raj

Zero Stars -illegally locked phone and refuse to provide unlock code as I have switched service providers. The worst customer service ever.

 by Peter Gerges

Terrible service. I activated my SIM card on Saturday and today is Sunday and I still cannot receive any calls or text. They have raised a ticket and the issue still haven’t not been fixed. Terrible customer services. I’m very disappointed with freedom and definitely will not recommend freedom to anyone.

 by neal

I just realized why they named themselves Freedom - because they have the freedom to rip you off & treat us like human garbage and no govt. agency will bother to entertain your complaint.

 by Mike Bruce

Absolutely the worst customer service I’ve ever experienced. My service was suspended and when I contacted them to clear up an overdue balance and re activate service I was told by two separate agents that they could reattach my my tab and reactivate. Once my overdue balance was paid the would not turn service on and demanded I pay the $400 remaining on the my tab to have service restored. Apparently Freedom does not stand by what they say and will straight up lie to you on the phone to get rid of you. I’ve escalated and was told I can expect a call within 24hrs from a higher manager but I have zero faith that will happen. Worst cell service ever as well. You’d think with inferior service they’d value their customers more. Had to put one star but they deserve -10 rating.

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