Expedia

Incredible horrible and unorganized company. They have had over $2800 of my money for nearly a year and every time you call, you get different information and the person does not understand why you are calling. IN my 30+ hrs on the phone I had one person who understood, and appeared to have fixed it all, but here I am again 12 wks later and still no refund although it was apparently authorized by west jet (for the 5th time).

I booked, as did a friend per my suggestion, a room at an IHG hotel in NYC. We got a cryptic email saying to call or email about the hotel not being able to honour our booking (We had 2 more couples book rooms at that same hotel - a reunion from all over, incl. NZ). After a couple calls, I got through to a person in the rescheduling office to help me the day before our deadline. I explained our situation, she said all the details would be included in our Case number and to just quote it when calling/emailing back. She said she'd help find a suitable hotel for us all (4 rms) and would provide options for me to choose from. I reiterated that the 2 things we needed were breakfast included and a fitness centre. None of the 3 options sent by email a couple hours later had either. I replied, stating they wouldn't work, and suggested a place I found that included both in the same general vicinity and to please advise. No reply. The next day, I still hadn't heard back, but instead got an email saying that since they'd not heard from me, they had cancelled my booking. I replied with a polite email stating I had indeed already been in communication with their office and provided the case number to them. I then received an automated email with a NEW case number but never heard back. Again, no reply. I followed up and had to provide ALL the details again, as they apparently didn't have the details included in the case. I was put on hold off and on for a long time then was disconnected. It appeared they tried to call but there was no one on the other end. I called back and got 'David'. He was telling me that they tried so many times to reach me but never got any response, so they cancelled the booking, and he couldn't do anything at all because it was 'closed'. I explained to him that CLEARLY I had indeed spoken with someone AND emailed a few times PRIOR to their email stating the booking was cancelled. He just repeated the mantra that no one could reach me despite the multiple attempts to contact me, and they had to cancel. I explained he was just doing his job, but that obviously I had in FACT spoken to someone at that number/email provided, AND had a CASE NUMBER to prove it, PRIOR to the deadline. He would put me on mute and then when I said to him I wanted to speak with his superior, he said he was the most senior person there. (If he's their 'management', yikes!!! NOT a professional or effective employee.). I told him that my frustration had turned to anger, and that I hoped the call was being recorded; he assured me it was.... good. I asked him to please take this story of their lousy 'system' they have that "doesn't have" my recorded call, emails and case number. They make it very hard to find a complaints department and I will do my best to find their corporate office to ensure they are aware of their lousy customer service. This could have easily gone very differently - hard to find good help, or perhaps that is their corporate culture - we're big, screw the customers so you can save us money. Literally hours wasted. I have been using Expedia for years, but no more - and I'll tell 2 friends, who will tell 2 friends....

The worst customer service. I will NEVER use expedia again.

I would actually say they are less then 1as 1 star. Whet ever you do, DO NOT book with this company. Worst customer service ever .

0/5. I agree with the reviews. The most frustrating and nonexistent customer service experience I’ve ever encountered.

Your service is non existent. It is the worst I ever experienced. It is an example of what not to do.

Horrible company. No customer service. They have not wanted to assist me at all regarding Aeromexico tickets that were purchased for last year and cancelled due to Covid. Keep telling me there is nothing they can do even though they processed my payment. They'll have you on the line for hours. This company is not in Canada. It is based in Egypt. They don't care! I would never book through them again. The first thing the guy told me yesterday was that Aeromexico claimed bankruptcy. yet they are still flying and buying planes. The few points Expedia will give you is nothing compared to the lack of care and frustration you will get if you need help. They even refused to tell me where their head office is saying "it's our policy" (not to tell). Then he gave me a wrong email address to send a complaint. DO NOT USE EXPEDIA. Use a real travel agent or book airline tickets directly through the airline.

My experience with Expedia has been to say the least disgusting. When trying to find a person to cancel a car reservation you get a virtual attendant they give you options that aren't there they say an agent will call back, they don't.ive tried your phone system, direct contact via your address nothing works. I think your system is pathetic and I don't believe you really want to help people get refunds whatever their reasons. I have used you over the years many times, won't happen again. But then probably no one reads these notes or gives a shit, how do you stay in business? I have forwarded a copy to the BBB

Your call centre in Cairo Egypt is damaging your business and your reputation. I am a gold customer with you for about 20 years ( my ID: hcanada2020@yahoo.ca) Your Call centre reps and supervisors in Cairo were aware that my simple problem was resolved after a phone call from the hotel manager and they chose to complicate the issue in many different way through very bad manners instead of resolving it and after more than two wasted hours of tension and frustrations I found that they were all aware that the issue was resolved and none of them tried to let me know but they hanged up on me after putting me on hold for very long time and If you are not going to investigate this and take the proper action then I will cancel my account with you and will never deal with you again. Names of those who were involved in this are Kareem, Hoda and ( Joe, Beatrice and Olivia...)

Absolutely terrible service I need a call to resolve issues. Not from Egypt please

Thank you