Lenovo

I have a Lenovo laptop and tablet, and I am generally happy with both the performance and the work, and when now I wanted to completely leave Apple, I wish to changed the desktop to Lenovo, but here is my experience.

Taking into account the New Year discounts, I ordered a desktop, order # 4647706706 from December 27, 2024. When I received it, it was not new, but second-hand, although I paid for a new computer. It was impossible to open it and work, there was the name of the previous owner, as an administrator. Having contacted technical support and given them remote access to my computer, they only confirmed the fact that this is a used computer, and they cannot fix it, you need to return it and buy a new one. OK, I returned this one and ordered another.

But here I have already encountered confirmation of fraud on the part of Lenovo.

The second order I made on January 9, 2025, #4647779352. I received it, activated it and started working. The first euphoria from the new computer passed and I began to notice that it works slower than my MAC, which had a processor speed of 3.8 GHz. When I started looking for the specifications for my computer, I discovered a scam from Lenovo, my computer has a processor of only 2.1 GHz, while I ordered and paid for 4.2 GHz, twice as much, but Lenovo committed a scam and sent half as much, which is much cheaper.

I started calling Lenovo on February 17, but to no avail, the representative simply stopped talking. Got through on February 20, 2025, we talked for a long time, I opened the specifications, sent him a photo at his request, he agreed that the wrong order was sent, but more than 30 days have passed since the order date and Lenovo cannot accept the return. I wanted to return this one and make a new order. He said that as an exception he will try, since Lenovo is at fault.

Having not received an answer, I called again on February 21, having heard the same thing again, I asked to speak to the manager, I was told that the manager was very busy and he would call me back within 24 hours. A LIE again from Lenovo - no one called back.

I have a question for Lenovo: Does fraud have a 30-day validity period? After 30 days, it is no longer fraud, but noble actions?

I would like to hear some explanations from Lenovo management, how such situations are possible? It is impossible to turn to intermediaries, since I bought directly from the manufacturer. Or is fraud a company policy?

I really hope to get an answer and explanations from management

Michael

THE TERM CUSTOMER SERVICE DOES NOT VENTURE ANY RATING. PLEASE READ MY FULL COMPLAINTS. Complex instruction set BY LENOVO MANAGEMENT WILL BE SENT VIA THE N.C. B.B.B. I TRIED TO LOCATE A SECTION OF YOUR WARRANT WHIC STATE " REMITTING A NEW LENOVO LAPTOP IS NOT PERMITTED, THE, MAY I ASK, WHY PURCASE A WARRANY PLAN. YOUR SO CALLED SERVICE TEAM ARE VULGAR, THE WORD POLITE DOE NOT ENTER THEIR DAILY. OVERNIGHT B.B.B. FORM ARE ON THEIR WAY ,WHEN YOUR PERSON RECOGNISED I WAS IN THE HOSPITAL FOR CANCER TREATMENT, THEY AT FIRST WOULD NOT SPEAK TO ME WITHOUT THE CONFIRM NO. YOU GAVE ME . DISTRESPECTLE, WITH FOUR TRANDSFERS EAC TIME I CALLED , YOUR LADY SAID THIS WHAT WE ARE TOLD TO DO.

HOME ADDRESS 14021 FULL CRY COUR ,WEST CHESTER,PA 19380 TRUST YOU SEE TRUTH IN MY HERENDOUSE ISSUE .

I HAVE CALLED YOUR OFFICE 19 TIMES, 7 EMAILS . I DETERMINED NO IS EMPLOYED AT THE NORT CAROLINA OFFIC. I ADVICE YOU IN MY EMAIL TODAY I INTEND TO FILE MY ENTIRE EMAILS TO THE NORT CAROLINA BETTER BUSINESS BUREAU. MY PHONE NO. WAS POSTED IN EACH EMAIL WILLCONTACT YOUR OFFICE FRIDAY MORNING @919-277-4222, YOUR SERVICE TEAM..BLOCK CALLS BY TRANFERRIN TO THREE PEOPLE, THE THE FOURT TRANFER TO A SUPERVISOR. THEY GAVE ME A CONFIRM NO. DO YOU REALISE MY FILING WITH THE N.C. BETTER BUSINESS OFFICE DISPLAY WILL BE VIEWED MY EVERYONE IN THE USA.I ALSO INTEND TO REQUEST MY B.B.B. FORM BE SENT TO YOUR EUORPEAN LOCATIONS. IF NECESSARRY I WILL HIRE LEGAL AN ATTORNEY. TO STOP THIS FROM YOUR LACK OF CUSTOMER SERVICE ALL YOU MUST DO ON YOUR PART IS TO ISSUE A NEW LAPTOP. ONE ,NO TWO OF YOUR SO CALLED CUSTOMER SERVIC MEMBERS MADE IT LOUD & CLEAR LENOVO :NEVER REPLACES A DISASTER LAPTOP... HE/SHE CLAI " NO NEVER REPLACE "

MY CONTACT NO. WHICH ID NOTED ON THE 10 EMAILS ADVISES WE WILL FILE WITH THE B.B.B AS SOON AS I RECEIVE THE APPROPIATE COMPLAINT FORMS. THE FINAL DECIEON IS WITH YOU.I SPOKE EWITH THE B.B.B. IN NORT CAROLINA ONCE THE COMPLETED DETAILED FORMS AND EMAIL ATTACHMENTS ARE COPIED ALL WILL BE SENT BY CERTIFIED MAIL. I PURCHASED A WARRANTY ,ONLY TO BE INFORMED... " SORRY KEEP SENDING THE LAPTOP TO THE WAREHOUSE... IT IS NOT MY INTENTION TO FOLLOW YOUR NON-PROFESSIOANAL ! PLAN.

TRUST I WILL HEAR FROM YOUR COMPANY BY FRIDAY OR SATURDAY OF THE ENDING WEEK. CUSTOMER SERVICE/CUSTOMER CARE DOES NOT EVER TAKE PLACE. YOUR PEOPLE ARE RUDE , LACK BUSSINESS ETHIC.BEFORE I CONCLUDE , I HAVE THE B.B.B. FORNS BEING SENT TO ME BY OVERNIGHT MAIL. THANK YOU ,

VINCENT DIBIASE 610-308=3388..... HOME ADDRESS 1401 FULL GRY COURT ,WEST CHESTER ,PA 19380. YOUR 16 YEAR CUSTOMER AND THIS IS HOEW I'M BEING TREATED.