Koodo Mobile

worst service ever. Unable to cancle my subscription. DO NOT DEAL WITH KOODO . DO NOT DEAL WITH KOODO. DO NOT DEAL WITH KOODO.

Terrible Customer Service.

Had regular recurring charge set up with phone.

They decide to charge 4 days before date, but at the same time say charge did not go through(checking with credit card company verifies it went through)

So they suspend the account and I can't use phone.

No where on website from home computer to find a person to talk to.

Their AI is terrible and doesn't answer or know how to listen to the issue.

Wasting my time and money with Koodo.

Definitely cancelling their service and finding an alternative.

Also cancelling credit card payment.

Almost want to take them to small claims court for tort of inconvenience.

Worst service ever. I would give this outfit ZERO stars if I could.

After 14 years as a customer they ripped me off for $160 and refused to even talk to me about it. In fact they made every effort to be insulting and insolent. So I quit.

What kind of business plane is that to steal a paltry sum and lose another 10 or 15 years of profit from me?

Poor quality customer service and STUPID as well.

When one cannot call the office with or customer service, do not trust - Telus and KOODO should be better than this - I now understand why the Telcos are scared of competition. Fuck you bunck of thieves

Customer service callbacks, are a joke. Called one hour later then set up time and message a callback was coming. When on phone, dog barked so loud couldn't hear the rep.. and now twice I have been lied to. Was told Koodo did not have the capability to forward calls to another number... wrong... and then just now told there is no head office I can contact... I've been with koodo for well over a decade, maybe more and am about to call it quits. Their method of dealing with customers is beyond ridiculous and CSR aren't educated enough to appease or give proper answers

Worst phone tree ever, CSR's with no clue, misrepresenting pricing

Worst phone tree. CSRs with no clue of what they are doing , ,misrepresenting prices.....awful

I dropped my phone overboard and it now snoozes with the fishes under 15 meters of water. Koodo shipped a new phone to my post office box by UPS but it cannot arrive. Ever. According to UPS, they cannot now nor have they ever delivered to a post office box. Also according to UPS and substantiated by Koodo, the "undeliverable" destination of the new phone cannot be changed. So my new phone left Calgary a day after I ordered it - impressively quick, in my opinion. It arrived in Red Deer where it became identified as "undeliverable", then proceeded to the UPS terminus at the telus store in Rocky Mountain House yesterday - only 38 km from its intended destination. Except that UPS does not now nor did it ever deliver to a PO Box. Ever. So today the new phone left the UPS/telus site in Rocky and began its return journey to Calgary. UPS cannot say when it will arrive at its origin. Koodo cannot say when it will arrive at its origin. Unless I am willing to spend an additional thousand dollars (Koodo's estimate, not mine), I cannot get a replacement phone from Koodo until the new phone returns to its origin, my account is credited, I become aware that the phone has returned to Koodo and my account been credited, and I initiate the now questionable order process all over again. Meanwhile I do not have a phone. No mobile. No landline. Nothing except carrier pigeons and squirrels, the former now extinct and the latter as unreliable as the logic used within Koodo's shipping department. So I am left asking rather obvious questions: Why does Koodo, a company that ships thousands of phones each year, choose to ship to an address that they know cannot be delivered to by the carrier with whom they have contracted? Why does Koodo specify with their contracted carrier that the destination address cannot be changed after the shipment leaves the originating location in the apparently not unlikely event that an error has occurred? And why does Koodo not have relationships with telus brick and mortar locations to receive UPS shipments from Koodo in the event of "undeliverable" destination addresses or other errors? Of course I assume that somebody from UPS or Koodo tried to phone me after they "discovered" that the new phone was undeliverable, but i don't think that my old phone receives very well under 15 meters of mountain lake water. Finally, I am left wondering about the avoidable waste in a delivery process vital to Koodo's business model that nonetheless appears to be unmanaged and whose performance is apparently unmeasured?

On July 16,2023, after some homework I decided to switch my cell phone carrier from Virgin to Koodo. I had previously been with Koodo for about 5 years. I completed my transaction on self serve and then the trouble began. I received an email confirming my online order with a request to contact Koodo to verify my information. Navigating my way to find out how to speak to a human being was very challenging but I finally figured it out. When I received my call back I was asked a number of questions only to be told they did not match what equifax had and my transaction was cancelled. I was not told what the discrepancy was and told to either call equifax or complete another order. Equifax’s site was down so I spoke to another agent who shed light on what the issue might be. I redid my order on July 17, it was approved and then the almost 2 week wait for the SIM card which never came. I was instructed to go to the closest Koodo store for a replacement SIM card which I did yesterday and now my account has been activated. Yesterday I also received a bill from Koodo charging me for cell service commencing on July 17 even though they were aware I could not activate my account until I received my SIM card so once again I need to spend hours on the phone dealing with this.

Throughout this process I would like to acknowledge that all the reps I spoke with (and there were many) were courteous and as helpful as they could be. Countless times I was given conflicting information but I suppose that may have been due to the training they received and not done in a malicious manner. The employee ( Vanessa )I dealt with at the Oakville Koodo store yesterday was amazing.

Currently I am waiting for yet another call back to see if I can resolve the billing issue.

I am hoping this email will be somewhat constructive and perhaps will result in more transparency in future.

why don't you idiots have humans answering the phone,are you too cheap to pay real people? I was supposed to get a call back about the bill I used to have,I paid it off and you idiots still have the gull to put it in the collection agency ,get your damn act together.