Fido

I can’t even explain how bad my experience is with FIDO. The Win Back Department offered me a plan for 4 phones. The contract is incorrect. My billing is wrong. I contacted FIDO 8 times via chat and phone. Notes are on file and they all tell me yes your bill and contract is incorrect and the Win Back Dept needs to call you. They never call and the back office doesn’t call either.



I regret switching to FIDO. I was with Rogers before and liked the service.m which is why we switched back. Never again. Once this gets resolved I’m going to re consider my decision

I have been a fido customer for 23 years, had been a good relationship until now. The customer service is a pathetic joke. Nothing but lies from the lady in Toronto. Have had enough of simple robbery techniques from fido. Don't know what happened to fido but the service is bad

I have been with Fido for over 12 years! This is insane and getting very frustrated and played with promises that never took place. Fido used to be a good service provider! Now, they don't care about your loyalty or resolving your issues! Changes made without sending you notice and you have to accept them!! .. Service is getting worse and don't waste your time chatting in "Ask Jacke" you will not get your problem solved! Poor customer service!

I am in the same boat as many . I have been waiting for FIDO to call me since August 2022. FIDO has a "call-back" process and it is new so may be FIDO is having "teething" problems BUT it DOES NOT WORK and when one calls FIDO CUSTOMER SERVICE ONE CANNOT TALK TO A CUSTOMER SERVICE REP????????

While I was in Japan from May 8-17 2023, Fido arbitrarily charged me 10 days International roaming charges. I tried to resolve this issue via a specialist chat explaining that the Fido sim card was taken out during this period and a 10 day Japan sim card was put in place. The specialist after some investigation promised to reverse the 10 days roaming charges. The subsequent bill only showed Fido reversed 4 days charges and after spending over 40 minutes with another chat specialist, he finally said his system had error and can't help me and just referred me to the pre-set automated 1-888 no. which only pointed me to connect with another chat specialist. How can Fido treat his customer like this and intentionally charged such roaming charges even though the Fido sim card is not in place. I demanded a live telephone no. with a senior manager but all these are being ignored. So if this is not amicably resolved, I will have to resort to cancel my account with Fido and so all Fido users be aware of such irresponsible and unreasonable treatment when you travel overseas!

I started a plan with fido last 2022 May, and they gave me a phone with stops worki g after 6 months, they refused to give a new phone with my guarantee, they repair it and gave me back and again the phone stops working again. The customers servive a winnipeg are the worst ever, the supervisoe are note welcoming or solving any porblem. This service gave a stressful situation just because their material is not good stuffs, i will never recommend no body to Fido specially at Winnipeg MB.

Well, where do I start. Data stopped working early this am. Contacted fido via telephone instead of live chat which is not very helpful anyways. Explained my data had stopped working and went through regular troubleshooting anyone can find on Google. Was transfered to the technical department and after lengthy troubleshooting (at least 35 mins) the agent confirmed to me it was my Sim card and had nothing to do with my account/bill. Went to the fido store and was informed it was not my Sim card at all and the store agent sent another message to tech . Tech calls me back 35-40 mins later. Tech agent goes through exactly the same troubleshooting process the first did and asks if she can duldge into the situation a little further and call me back . No call back. ???? I call Tech myself again and immediately Tech started calling me on my other line. Agent apologizes and informs me my phone was going to need full factory reset . Did the factory reset and guess what ? No data ???? Agent says she is going to get a ticket started and have the real technical team ???? look into this and call me back. I decide to play fido agent roulette and called again. Explained again to another fido agent what had happened. He informed me that there was a data block on the account but not because of a unpaid bill/account. 6 hours later 1 agent resolved the issue in 3 mins . Think it's over , unfortunately not. I asked the agent that I wanted to be compensated somehow for my time and runaround ( 9-3:30 pm) He offered me 2 gb of data for only $5 month extra . I laughed and declined and hung up and I called back and asked to speak to a manager . Agent says it would take a bit because they were busy and I agreed to wait. This is where this experience goes from awfull to pathetic . I received an email from fido stating I had a change on my account . When the agent came back I asked what the email was about ? Oh its from head office stating that your regular cell.service is increasing next month by $3.00. I was speechless , lost for words , disgusted actually . The agent comes back and says he's prepared to credit my account 30.00 and 2gb of free data. ????? Seriously ? I truly hope someone from Fido reads this and figures out how many agents does it take to make a simple error go from bad to worse ? The absolute worst experience on any level of customer service I've ever come across

Was invited back to fido with flyer that came to my house saying $35/month for 24 months with no set up fee.

I transferred 5 lines and just received my first bill.



The bill includes the $50 set up fee that I was told it would be waived . Each line is $55 minus $10 not $20 because charge one month up front . I called customer service and was told they can’t do anything and I have to wait 2-3 months before the $50 set up is waived. They transfer me to a useless manager that kept repeating the same thing over and over and how they can only credit $20/bill (which brings my line to $45/month ) not $35 as I was promised. She said the notes are clear on the account . I wasn’t told this is how it works , I advised they pull the recording and listen to it , but noo God forbid they do that as you prove them wrong. Horrible service . I’m going back to my old company . Not worth the hassle .

can you give a minus rating..... recently upgraded my phone and tried to put the app on it. Have tried to contact someone at fido for days - finally got a call today, explained the problem - whow after 28+ minutes I have learned that the person on the call CAN NOT DO ANYTHING to fix the issue. asked to be connected with supervisor etc finally in frustration I hung up still not resolve. WORST CUSTOMER SERVICE EVER . WISH IT WAS EASIER TO CHANGE COMPANIES. DO NOT DESERVE TO BE IN BUSINESS

Will not honor their deal.



I purchased two lines during their black Friday promotions. Only one phone was delivered. When I called back, they told me there was no issue and they would honor it. I've been speaking with around 7 persons for the last 3h00 but a resolution is yet to be reached. They are telling me that since they tried to call me once on a certain day and I did not pick up, they simply canceled my phone... Never told me about it, I never seen the call. Very shady.



They can choose to cancel a line by pretending they called once but if I want to get them to respect the deal, I need to call several time and wait hours and hours...



"Do what I say not what I do"