Aeroplan Canada

I was on Air Canada flight on January 2 and January 6 and have been trying to cal Aeroplan about my # not being recognized at the airport and is not on my booking. The agent at the airport said I have to call in. I have tried 3 times and waited over an hour and a half and no one answered. This is disgusting service for a MAJOR CANADIAN AIRLINE. Then companies like this wonder why they lose business. STEP UP and provide better service.

Preaching to the choir.... same horrible customer service experience as everyone else. Trying to get a hold of someone is impossible. When I call I press the "call back" option, it's always over an hour. How is it possible? The aeroplan email posted above contact@aeroplan.com doesn't exist. I have been trying to get missing points since end of August early September and I still don't have resolution. I am not going to give up but it's a shame that I'm spending all this time on this when it should be a quick simple solution. The online request points link worked for some but not all. I get an account invalid error or a reject error. No clue why and noone gives me answers. I guess I will continue to call and wait hours to get resolution. Really bad experience. Something's got to change!!!

So to get help from your "expert" I need to pay a fee. That is BS!

I have been trying to resolve an Aeroplan problem for the past six months. I have tried to contact Aeroplan by phone and online. Nothing worked. Then I found an email address and wrote a comprehensive explanation of my problem. I sent it. Ten seconds max later I received an email message that Aeroplan ‘s email address does not exist!! There is no way to speak to them.

On a few occasions I needed to make a partial.m change to a booking trip. This means that you must call in to speak to an agent. Between Oct 29- & Nov 2 I called in each day at least 4 x per day. They have a new automated system which basically discounted me as a nothing issue which would only lead to consuming points for a flight that I did not board. Sounds like whoever wrote this algorithm wanted it this way. Only a coder with Stone Age mentality would do this. Regardless in more than 5 call ins I was on held well over an hour & half.!! Is this a banana republic? No call back option either. My flight past & not only have I lost my points but also my return flight which I still wanted. Canadians & star alliance members deserve better than this. Air Canada & Aeroplan need to move out of Quebec & hire & train customer service oriented managers who can then do the same all the way down the chain. This is shameful.

Customer service in third world nations are better than this excuse for a company.

Le service à la clientèle est inexistant. Une misère. Air Canada change nos vols, on a des questions, silence radio, pas moyen d'entrer en contact. On attend sur la ligne plus d'une heure et toujours rien. Nos questions sont légitimes. Pourquoi personne ne répond? Je vais mettre une étoile comme évaluation, mais c'est juste parce que je ne peux pas mettre 0.

I've been waiting since Sept/22 for Aeroplan points to be credited. Today is Feb/23. I phoned many times and applied online, but couldn't deal with the futility and madness any longer; wrote the Pres. of Aeroplan in Nov/22 and provided full details of the missing points every time. No action; no points; no stars; no respect; no loyalty.

1. Your old address at De Maisonneuve Boul. is still on your web site. I went there for nothing! The doorman told me that many people are still coming the in vain. This is poor management and disrespectful to your customers.

2. To have to pay to obtain information on ones card is likewise unfathomable.

They are not answering the phone. They are saying due to the high volume of calls we cannot put you on hold…eventually “click”.

Brutal customer service, just brutal.

I have forwarded a complaint letter, and expect a quick response!