Aeroplan Canada

Corporate Office Headquarters

Head Office Address : 525 Viger Avenue West, Suite 1000 Montreal, Quebec H2Z 0B2 Canada

Phone Number : 8003615373

Email : contact@aeroplan.com

Web : https://www.aeroplan.com/

Twitter ID : @Aeroplan

Aeroplan Canada corporate office headquarters
Aeroplan Canada
Average rating:  
 8 reviews
 by RPL

So to get help from your "expert" I need to pay a fee. That is BS!

 by kendall

I have been trying to resolve an Aeroplan problem for the past six months. I have tried to contact Aeroplan by phone and online. Nothing worked. Then I found an email address and wrote a comprehensive explanation of my problem. I sent it. Ten seconds max later I received an email message that Aeroplan ‘s email address does not exist!! There is no way to speak to them.

 by Jon P

On a few occasions I needed to make a partial.m change to a booking trip. This means that you must call in to speak to an agent. Between Oct 29- & Nov 2 I called in each day at least 4 x per day. They have a new automated system which basically discounted me as a nothing issue which would only lead to consuming points for a flight that I did not board. Sounds like whoever wrote this algorithm wanted it this way. Only a coder with Stone Age mentality would do this. Regardless in more than 5 call ins I was on held well over an hour & half.!! Is this a banana republic? No call back option either. My flight past & not only have I lost my points but also my return flight which I still wanted. Canadians & star alliance members deserve better than this. Air Canada & Aeroplan need to move out of Quebec & hire & train customer service oriented managers who can then do the same all the way down the chain. This is shameful.

Customer service in third world nations are better than this excuse for a company.

 by France

Le service à la clientèle est inexistant. Une misère. Air Canada change nos vols, on a des questions, silence radio, pas moyen d'entrer en contact. On attend sur la ligne plus d'une heure et toujours rien. Nos questions sont légitimes. Pourquoi personne ne répond? Je vais mettre une étoile comme évaluation, mais c'est juste parce que je ne peux pas mettre 0.

 by Eric Sommerfeld

I've been waiting since Sept/22 for Aeroplan points to be credited. Today is Feb/23. I phoned many times and applied online, but couldn't deal with the futility and madness any longer; wrote the Pres. of Aeroplan in Nov/22 and provided full details of the missing points every time. No action; no points; no stars; no respect; no loyalty.

 by W. Casta

1. Your old address at De Maisonneuve Boul. is still on your web site. I went there for nothing! The doorman told me that many people are still coming the in vain. This is poor management and disrespectful to your customers.

2. To have to pay to obtain information on ones card is likewise unfathomable.

 by Michael Pedersen

They are not answering the phone. They are saying due to the high volume of calls we cannot put you on hold…eventually “click”.

Brutal customer service, just brutal.

 by Rick Horne

I have forwarded a complaint letter, and expect a quick response!

Recently updated on December 5th, 2023 at 06:47 am

Aeroplan Canada Headquarters Info

You can find the corporate office address and Aeroplan Canada headquarters in Montreal, Quebec H2Z 0B2 Canada. Most of the operations handled from this Aeroplan CA corporate headquarter.

  • Address: Aeroplan Canada headquarters is completely transparent when it comes to contact information and location of the Aeroplan headquarters. You can address any letters to this corporate headquarters office to:

525 Viger Avenue West, Suite 1000 Montreal, Quebec H2Z 0B2 Canada

For any general inquiries, please contact Aeroplan head office number : 800-361-5373.

  • Phone Number: Call 800-361-5373 to reach someone at Aeroplan Canada headquarters. As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast, You can contact during Monday to Friday 6:00 am to 8:00 pm, and Saturday-Sunday 6:00 am to 6:00 pm.
  • Email: As an alternative, you can email Aeroplan at contact@aeroplan.com that may help spread the word about your problem. You can also contact someone close to the corporate office by emailing the Customer Support Help department.
  • Website: You can use their website aeroplan.com and contact any department for general help. there is no dedicated website for Aeroplan headquarters.

Aeroplan Canada Headquarters Executive Team

Aeroplan headquarters is run by an executive team. Below are some executive team members name of Aeroplan corporate office Canada.

  • Arielle Meloul-Wechsler: Executive Vice President, Chief Human Resources and Communications Officer
  • David J. Shapiro: Executive Vice President, International and Regulatory Affairs and Chief Legal Officer
  • Amos Kazzaz: Senior Vice President, Finance
  • Catherine (Dyer) Luelo: Senior Vice President and Chief Information Officer
  • Ferio Pugliese: Senior Vice President, Air Canada Express and Government Relations
  • Richard Steer: Senior Vice President, Operations
  • Carolyn M. Hadrovic: Vice President and Corporate Secretary

Aeroplan Canada corporate office addresses

Corporate addresses
Aeroplan (Canada)  525 Viger Avenue West, Suite 1000 Montreal, Quebec H2Z 0B2 Canada

Aeroplan Canada Headquarters Location & Directions

Aeroplan Canada Headquarters photo

Aeroplan Canada

Resource Links

Support Feedback

Also Read: Impact Silver Canada Headquarters Info

Aeroplan Canada FAQ

Q. Where is Aeroplan Canada headquarter?
A. Aeroplan Canada located at 525 Viger Avenue West, Suite 1000 Montreal, Quebec H2Z 0B2 Canada.

Q. What is Aeroplan Canada phone number?
A. Aeroplan Canada number is 800-361-5373.

Q. Who own Aeroplan Canada?
A. Aeroplan owned by Air Canada.

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Aeroplan Canada
Average rating:  
 8 reviews
 by RPL

So to get help from your "expert" I need to pay a fee. That is BS!

 by kendall

I have been trying to resolve an Aeroplan problem for the past six months. I have tried to contact Aeroplan by phone and online. Nothing worked. Then I found an email address and wrote a comprehensive explanation of my problem. I sent it. Ten seconds max later I received an email message that Aeroplan ‘s email address does not exist!! There is no way to speak to them.

 by Jon P

On a few occasions I needed to make a partial.m change to a booking trip. This means that you must call in to speak to an agent. Between Oct 29- & Nov 2 I called in each day at least 4 x per day. They have a new automated system which basically discounted me as a nothing issue which would only lead to consuming points for a flight that I did not board. Sounds like whoever wrote this algorithm wanted it this way. Only a coder with Stone Age mentality would do this. Regardless in more than 5 call ins I was on held well over an hour & half.!! Is this a banana republic? No call back option either. My flight past & not only have I lost my points but also my return flight which I still wanted. Canadians & star alliance members deserve better than this. Air Canada & Aeroplan need to move out of Quebec & hire & train customer service oriented managers who can then do the same all the way down the chain. This is shameful.

Customer service in third world nations are better than this excuse for a company.

 by France

Le service à la clientèle est inexistant. Une misère. Air Canada change nos vols, on a des questions, silence radio, pas moyen d'entrer en contact. On attend sur la ligne plus d'une heure et toujours rien. Nos questions sont légitimes. Pourquoi personne ne répond? Je vais mettre une étoile comme évaluation, mais c'est juste parce que je ne peux pas mettre 0.

 by Eric Sommerfeld

I've been waiting since Sept/22 for Aeroplan points to be credited. Today is Feb/23. I phoned many times and applied online, but couldn't deal with the futility and madness any longer; wrote the Pres. of Aeroplan in Nov/22 and provided full details of the missing points every time. No action; no points; no stars; no respect; no loyalty.

 by W. Casta

1. Your old address at De Maisonneuve Boul. is still on your web site. I went there for nothing! The doorman told me that many people are still coming the in vain. This is poor management and disrespectful to your customers.

2. To have to pay to obtain information on ones card is likewise unfathomable.

 by Michael Pedersen

They are not answering the phone. They are saying due to the high volume of calls we cannot put you on hold…eventually “click”.

Brutal customer service, just brutal.

 by Rick Horne

I have forwarded a complaint letter, and expect a quick response!