Koodo Mobile

Corporate head office, Headquarters
Koodo Mobile corporate office headquarters

Web : https://www.koodomobile.com/

Phone Number : +1 604-697-8044

Address :555 Robson Street Vancouver, BC V6B 3K9

Email : support@koodomobile.com

Twitter ID : @koodo

Koodo Mobile Canada
Average rating:  
 12 reviews
 by Gaia Cleborne

I tried to contact Koodo by phone (head office) first before I put in this review. However since I cannot reach them, I have to proceed this way, followed by Legal Action, and public exploresure. Kudoo is robbing me blind, debiting my account with TRIPLE PAYMENTS IN AN UNAUTHORIZED CONTRACT, all totally against the law!

Immediate action has to be taken to UNDO THIS BAD BUSINESS DEAL.

Gaia Cleborne

 by Erin

Koodo is pathetic.

 by Not a customer

Alert: They give a phone account to anyone without back checks. I know have to go through the pain stacking ordeal of cleaning up my credit.

 by Melissa

The lousiest customer service I have ever experienced hands down!! I went with another provider due to this very reason over and over again.

I had a final bill of $362.42. When I cancelled I explained that I would have to make payments. The minimum I could do was $30.00 due to the pandemic and my husband not working. I have made 30.00 per month, I’ve made 60.00 per month and this last month I managed to make a payment of 20.00 on Jan 8 and then 82.42 on Jan 15. I received a notice from Koodo saying I had to pay in full, make payment arrangements or it would go to a collection agency. I called Koodo today at 1-855-325-6636 spoke to a rep that wasn’t able to authorize what I was asking so I was transferred to Joseph a EX 5766247 ( if he was being honest, this is the only identification he would give) I explained to joe that I wasn’t able to make large payments right now but that I would at least make a minimum of $30.00 a month as my husband is not working due to the pandemic, however if he looked back I was making more that a month when I could. He said the minimum I could pay was 93.00 per month. I asked why it was fine to pay $30,00 a month when I originally canceled with the Koodo rep but now I can’t. He said a payment was never set up... seems weird. When I pleaded with Manager Joesph he would not budge. I own Koodo $280.00. And he was unwilling to work with me. I was forced to accept the payment setup of 93.00 with the threat of being referred to a collection agency for a measly $260.!! To top that off I just received an email saying how sorry Koodo was to see me go and to expect a phone call with an offer I can’t resist!! Wow I am so shocked by this under the circumstances. I will definitely be sharing my experiences and in fact when I pass a Koodo kiosks I will stop and have a conversation with the potential customers to steer them to a provider that has a higher rating than 1.4 star mark my words!!

 by E Dickson

We closed my daughter's Koodo account on April 16, 2016. We did this in person as we had experienced significant problems dealing with Koodo and wanted to make sure everything that needed to be done was actually done. Upon closing the account, we confirmed that all outstanding charges and fees were paid and Koodo was unequivocal in stating there would be no further charges. Today, FIVE YEARS LATER, we received a bill from a collections company, who charged 27% interest on an outstanding charge of $86 - so the bill is now almost double the amount that was apparently outstanding but somehow Koodo failed to note that OR CONTACT US...over FIVE YEARS. AVOID THIS COMPANY AT ALL COSTS - THEY ARE A DISORGANIZED NIGHTMARE.

 by Scott

Koodo does everything they can not to communicate with he customer!


Koodo customer service is completely useless. It might be useful if one could reach someone. The automated service cannot comprehend any simple questions and helpful hints never touch the problem one is seeking to solve. The website is referenced to change your address. I cannot find any place there to change any account data other than a mailing address. My mailing address was changed a long time ago from Saskatchewan to Alberta. I moved to Alberta in 2019. Why are they still charging me Saskatchewan PST every bill? Try and talk to a Customer service rep. schedule a call back. None are available. No message can be left. no callback can be scheduled at the place a callback is supposed to be scheduled. The Telus HQ will take a message. I wonder if they will call me back. This is not the first time I have tried in vain to get a response from this company. I have to check a box to show I am human at this input site. I cannot find a fucking human customer service representative here and the fucking robot talks back to me when I swear at it. I have no stars for this company BUT THEY WILL NOT ACCEPT A REVIEW WITHOUT AT LEAST ONE STAR. Fuck them! They should hire some people and serve their customers. And hire some Canadians!

 by david

I am trying to pay my bill, but it will not let me, so I went to the koodo store where I bought the phone to get some help. A man named allen came to the door and would not let me in because he says some stores have been robbed and maybe I was going to rob them, however he let a woman in no problem. so no service if I look like I may rob them, I can not get to talk to anybody, this is no way to treat a new customer, soon not to be because I will be cut off for trying to pay my bill.

 by taze

Worst customer service I have ever had. No humans to talk leave a message we''ll call you back. 4 1/2 hours invested and still no resolution

 by C. Manchester

Terrible customer service. Very hard to get live person on the phone. Scheduled call back for 5:30 pm today Oct/7/21. Recvd a text at 6:26pm stating "heads up, call back will be shortly so answer your phone". Finally get call at 6:43pm 1 hour & 15 mins late. Recording tells me to press 1 to speak to a rep. Went thru this twice then call dropped. Get second call 6:48pm., Fellow very hard to understand, claims he is in Quebec. Wants my pin#, so many digits of my driver's license # etc. Requested to speak to supervisor. After mins on hold fellow named Paul comes on line. Claims he with Loyalty department and he is working from home in Central America. ??? Asked for his supervisor's name. At first claimed he didn't know it but when I made an issue of that he back peddled and claimed he knows it but can't give it out. Neither person advised call being recorded but when I asked Paul he confirmed that it was. Asked for President's name and how to reach them. Claims doesn't know. Even after advising they have lots of competition out there and I would be taking my business to one of them this Paul didn't care. This was not my first bad experience with Koodo. I would strongly suggest you think twice if you re looking for a cell provider. Even giving them one star is very generous.

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Koodo Mobile Canada
Average rating:  
 12 reviews
 by Gaia Cleborne

I tried to contact Koodo by phone (head office) first before I put in this review. However since I cannot reach them, I have to proceed this way, followed by Legal Action, and public exploresure. Kudoo is robbing me blind, debiting my account with TRIPLE PAYMENTS IN AN UNAUTHORIZED CONTRACT, all totally against the law!

Immediate action has to be taken to UNDO THIS BAD BUSINESS DEAL.

Gaia Cleborne

 by Erin

Koodo is pathetic.

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Koodo Mobile Canada Headquarters Info

You can find the corporate office address and Koodo Mobile Canada headquarters in 555 Robson Street Vancouver, BC V6B 3K9. Most of the operations handled from this Koodo Mobile CA corporate headquarter.

  • Address: Koodo Mobile Canada headquarters is completely transparent when it comes to contact information and location of the Koodo Mobile headquarters. You can address any letters to this corporate headquarters office to:

555 Robson Street Vancouver, BC V6B 3K9

For any general inquiries, please contact Koodo Mobile head office number : +1 604-697-8044

  • Phone Number: Call +1 604-697-8044 to reach someone at Koodo Mobile Canada headquarters. As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast, You can contact during Mon to Fri: 8:00 am – 9:00 pm and Sat: 9:00 am – 8:00 pm and Sun: 9:00 am – 6:00 pm.
  • Email: As an alternative, you can email Koodo Mobile at support@koodomobile.com that may help spread the word about your problem. You can also contact someone close to the corporate office by emailing the Customer Support Help department.
  • Website: You can use their website www.koodomobile.com and contact any department for general help. there is no dedicated website for Koodo Mobile headquarters.

Koodo Mobile Headquarters Executive Team

Koodo Mobile headquarters is run by an executive team. Below are some executive team members name of Koodo Mobile corporate office Canada.

  • Darren Entwistle: President and CEO
  • Doug French: Executive Vice-President and Chief Financial Officer
  • Navin Arora: President, Koodo Mobile Business Solutions
  • Josh Blair: Chair of the Board, Koodo Mobile International
  • Tony Geheran: Executive Vice-President and Chief Customer Officer
  • François Gratton: Executive Vice-President, Group President, Koodo Mobile and Chair, Koodo Mobile Québec
  • Zainul Mawji: President, Home Solutions
  • Sandy McIntosh: Executive Vice-President, People & Culture and Chief Human Resources Officer
  • Jeff Puritt: Koodo Mobile Executive Vice-President and Koodo Mobile International President and CEO
  • Jim Senko: President, Mobility Solutions
  • Eros Spadotto: Executive Vice-president of Technology Strategy and Business Transformation
  • Andrea Wood: Chief Legal & Governance Officer

Koodo Mobile Canada corporate office addresses

Corporate addresses
Koodo Mobile (Canada)  555 Robson Street Vancouver, BC V6B 3K9

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