Freedom Mobile

Corporate head office, Headquarters
Freedom Mobile corporate office headquarters

Web : https://www.freedommobile.ca/en-CA

Phone Number : +1-647-700-2435

Address :207 Queens Quay W 7th floor, Toronto, ON M5J 1A7, Canada

Email : info@freedommobile.ca

Twitter ID : @FreedomMobile

Freedom Mobile
Average rating:  
 18 reviews
 by Thulashi

Terrible service. I activated my SIM card on Sunday and today is wed and I still cannot receive any calls or text. They have raised a ticket and the issue still haven’t not been fixed. Terrible customer services. I’m very disappointed with freedom and definitely will not recommend freedom to anyone.

 by Sandra

This service is the ultimate worse. Since deactivating with Fido, my calls drop all the time. I changed the SIM card 3xs now.

In addition, paid the prepaid year plan, only to find out how they scam you out of your $. Not only can i not receive incoming calls, someone else shares the #????

 by Douglas Donaldson

This is a company that belives in money above customer service wordt experrnce i have ever had only give 1 because i cant give a o

 by Hussian

Freedom tried to switch my number over and they were UNABLe to I then went elsewhere because each time I called they couldn’t give me info other then hang up on me. Now they are stealing money off my card and each time I call they hang up on me after telling me I am not a customer please don’t sign up with them

 by codybartko

worst provider ever.3rd phpne on my contract because it wo t charge again.telling me to spend 175 again on another phone .then go to the kiosk at Londonderry mall.an manager is not reqdy to openn at 12 an tells me to get away from her kiosk an then refuses to give me my accou t number ao i can switch providere

 by L Sam

I am a Freedom mobile customer from 26th December,2020 onwards. When I heard about an attractive offer of a 55 $ plan with iPhone11 and 20 GB net for a 24 months contract, I ported from Bell (40$ plan) to Freedom on 26th December, from your outlet located at 3225 Eglinton Avenue East, Markington, Scarborough. I didn't get an iPhone on the same day as it was out of stock and they told me it will come on 29th december. Till now I haven't received the phone and it is still out of stock.





I called several times to Freedom customer care(611) and different showrooms located in Scarborough to ask for the iPhone 11 availability but I didn't get any positive response yet. And now they are telling, the offers are expired and telling to continue with the 20 GB plan for 55 $ without any phone or to change to the other plans.



Now, I feel trapped by Freedom Mobile and received a bill of 109.19 $ including 30 $ of connection fee.

 by Nancy Guscott

This company sucks!!!! Need people who know what they are talking about! Shit service😡😡😡

 by Randy Donohue

I am loosing faith in this company

 by Cindy Crow

I have recently had 2 horrible experiences with your store in Windsor Ontario at the Devonshire Mall. Rude, unhelpful and today threatening behaviour. I was so afraid, I was ready to call the police. This is not acceptable for any type of business. I am sorry that you never reprimanded anyone after the first episode because now it has escalated and since they know my home address, I must be afraid in my home. I would like to speak to someone with some kind of authority.

 by Praveen

WORST CUSTOMER SERVICE! I bought a brand new Pixel 4a from Krina at this store. I was promised by her that she would give me a free phone case and that she would call me to tell me when to pick it up (within 3 days is what I was told I would hear from her). Having promised the case I did not buy a screen protector or the insurance.



I received no call from Krina for over 2 weeks after which I decided to visit the store personally. Still no case was given nor any apology issued for the inconvenience caused to me. Couple of days ago, my phone fell and the screen cracked. The store is denying any help. I have to bear a $500 loss. Karina washed her hands off the issue. I wanted to escalate the issue. No manager is wanting to come forward to talk to me. Poor job Freedom!

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Freedom Mobile
Average rating:  
 18 reviews
 by Thulashi

Terrible service. I activated my SIM card on Sunday and today is wed and I still cannot receive any calls or text. They have raised a ticket and the issue still haven’t not been fixed. Terrible customer services. I’m very disappointed with freedom and definitely will not recommend freedom to anyone.

 by Sandra

This service is the ultimate worse. Since deactivating with Fido, my calls drop all the time. I changed the SIM card 3xs now.

In addition, paid the prepaid year plan, only to find out how they scam you out of your $. Not only can i not receive incoming calls, someone else shares the #????

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Freedom Mobile Canada Headquarters Info

You can find the corporate office address and Freedom Mobile Canada headquarters in 207 Queens Quay W 7th floor, Toronto, ON M5J 1A7, Canada. Most of the operations handled from this Freedom Mobile CA corporate headquarter.

  • Address: Freedom Mobile Canada headquarters is completely transparent when it comes to contact information and location of the Freedom Mobile headquarters. You can address any letters to this corporate headquarters office to:

207 Queens Quay W 7th floor, Toronto, ON M5J 1A7, Canada

For any general inquiries, please contact Freedom Mobile head office number : +18779463184

  • Phone Number: Call +18779463184 to reach someone at Freedom Mobile Canada headquarters. As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast, You can contact during Mon to Sun: 8:00 am – 10:00 am.
  • Email: As an alternative, you can email Freedom Mobile at info@freedommobile.ca that may help spread the word about your problem. You can also contact someone close to the corporate office by emailing the Customer Support Help department.
  • Website: You can use their website https://www.freedommobile.ca/en-CA and contact any department for general help. there is no dedicated website for Freedom Mobile headquarters.

Freedom Mobile Headquarters Executive Team

Freedom Mobile headquarters is run by an executive team. Below are some executive team members name of Freedom Mobile corporate office Canada.

  • Paul McAleese: Chief Operating Officer
  • Tamer Morsy Saleh: Chief Technology Officer
  • Alek Krstajic: Founder
  • Robert MacLellan: Chairmen
  • Adam Randell: Director of Finance and Special Projects
  • John Greer: General Manager
  • Glenn Hardie: General Manager of Shaw Resources
  • Brady Hawley: Vice-President of Technical solutions for The Shaw Group

Freedom Mobile Canada corporate office addresses

Corporate addresses
Freedom Mobile (Canada)  207 Queens Quay W 7th floor, Toronto, ON M5J 1A7, Canada

Resource Links

Support Feedback

Also Read : CRA Canada Headquarters Info

Submit your review
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2
3
4
5
Submit
     
Cancel

Create your own review

Freedom Mobile
Average rating:  
 18 reviews
 by Thulashi

Terrible service. I activated my SIM card on Sunday and today is wed and I still cannot receive any calls or text. They have raised a ticket and the issue still haven’t not been fixed. Terrible customer services. I’m very disappointed with freedom and definitely will not recommend freedom to anyone.

 by Sandra

This service is the ultimate worse. Since deactivating with Fido, my calls drop all the time. I changed the SIM card 3xs now.

In addition, paid the prepaid year plan, only to find out how they scam you out of your $. Not only can i not receive incoming calls, someone else shares the #????

 by Douglas Donaldson

This is a company that belives in money above customer service wordt experrnce i have ever had only give 1 because i cant give a o

 by codybartko

worst provider ever.3rd phpne on my contract because it wo t charge again.telling me to spend 175 again on another phone .then go to the kiosk at Londonderry mall.an manager is not reqdy to openn at 12 an tells me to get away from her kiosk an then refuses to give me my accou t number ao i can switch providere

 by L Sam

I am a Freedom mobile customer from 26th December,2020 onwards. When I heard about an attractive offer of a 55 $ plan with iPhone11 and 20 GB net for a 24 months contract, I ported from Bell (40$ plan) to Freedom on 26th December, from your outlet located at 3225 Eglinton Avenue East, Markington, Scarborough. I didn't get an iPhone on the same day as it was out of stock and they told me it will come on 29th december. Till now I haven't received the phone and it is still out of stock.





I called several times to Freedom customer care(611) and different showrooms located in Scarborough to ask for the iPhone 11 availability but I didn't get any positive response yet. And now they are telling, the offers are expired and telling to continue with the 20 GB plan for 55 $ without any phone or to change to the other plans.



Now, I feel trapped by Freedom Mobile and received a bill of 109.19 $ including 30 $ of connection fee.

 by Hussian

Freedom tried to switch my number over and they were UNABLe to I then went elsewhere because each time I called they couldn’t give me info other then hang up on me. Now they are stealing money off my card and each time I call they hang up on me after telling me I am not a customer please don’t sign up with them

 by Nancy Guscott

This company sucks!!!! Need people who know what they are talking about! Shit service😡😡😡

 by Randy Donohue

I am loosing faith in this company

 by Cindy Crow

I have recently had 2 horrible experiences with your store in Windsor Ontario at the Devonshire Mall. Rude, unhelpful and today threatening behaviour. I was so afraid, I was ready to call the police. This is not acceptable for any type of business. I am sorry that you never reprimanded anyone after the first episode because now it has escalated and since they know my home address, I must be afraid in my home. I would like to speak to someone with some kind of authority.

 by Praveen

WORST CUSTOMER SERVICE! I bought a brand new Pixel 4a from Krina at this store. I was promised by her that she would give me a free phone case and that she would call me to tell me when to pick it up (within 3 days is what I was told I would hear from her). Having promised the case I did not buy a screen protector or the insurance.



I received no call from Krina for over 2 weeks after which I decided to visit the store personally. Still no case was given nor any apology issued for the inconvenience caused to me. Couple of days ago, my phone fell and the screen cracked. The store is denying any help. I have to bear a $500 loss. Karina washed her hands off the issue. I wanted to escalate the issue. No manager is wanting to come forward to talk to me. Poor job Freedom!

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