WestJet

I had 2 flts cancelled from

Phx and last felt sure I would b flying so cancelled all my utilities only to have to have them all turned back because flt was cancelled once again. Very frustrating. I am a frequent flyer but not anymore after this recent experience

Don’t fly with these thieves. They cancel flights and refuse to refund during pandemic.

I have been trying to cancel a flight via telephone call back and messenger I was told by West Jet that I couldnt cancel the flight on line as the interary had changed. West Jet made the change not me. It is now over 16 days that I have been waiting for a callback. Everythime I go in it says my number is in the que dont enter it again. Also I tried Messenger, but first I had to open a Facebook account which I dindt want. I wnet in on message and the same thing a real person has never come on to assist me. I did ge on message back but it was at 2:06am How ridiculous. Both my wife and wife our Gold memebers and have been flying West Jet since day one. We just booked a flight to Maui on the 787 Dreamliner Business class to the tune of over $10,000. I am apsolutely disgusted with West Jet lack of service in n ot responding to my simple request to cancel a flight. Maybe the only way I can resolve this is go the West Jet's corporate office in Calgary which would necessitate a trip from Edmonton to Calagary. I have a large company with over 100 employees and if my Comapny operated its customer serfvice the way West Jet does we would be bankrupt in short order. Also WestJet has never refunded me for a flight that they West Jet cancelled because of Covid. They owe me $7,400.



This is just Rubbish. I wont book on West Jet if you think you might have to cancell the flight.



David Harvey

32 West Point Wynde

West Jet Gold Member

78

IF i COULD GIVE YOU A NEGATIVE RATING i WOULD, MY UNCLE BOOKED A TRIP WITH YOU TO COME TO BC FOR HIS MOTHERS 100TH BIRTHDAY, ON THE RETURN TRIP PORTION OF THE TRIP YOU CANCELLED HIS LAST LEG AND FORCED HIM INTO AN OVERNIGHT SITUATION! TODAY i TRIED TO ARRANGE A CHANGE TO HIS FLIGHT SO HE WOULDN'T HAVE A LAYOVER AND SPOKE WITH ONE OF YOUR AGENTS NAMED RANDY. REMEMBER YOU CHANGED THIS FLIGHT - RANDY INFORMED ME THAT BECAUSE THIS FLIGHT WAS BOOKED THROUGH A 3RD PARTY AGENCY HE COULDN'T ASSIST ME IN MAKING A CHANGE - REMINDER ONCE AGAIN YOU MADE THE CHANGE AND FORCED AN OVERNIGHT! i ASKED FOR A SUPERVISOR - RANDY REFUSED - SO I REQUESTED THE VP OF CUSTOMER SERVICE - RANDY DISCONNECTED ME - SO AFTER A 3 HOUR WAIT TRYING TO FIX A PROBLEM YOU INITIATED YOUR RUDE EMPLOYEE DISCONNECTED ME RATHER THAN CONNECT ME WITH A PERSON WHO MIGHT BE ABLE TO CORRECT A PROBLEM THAT WESTJET CREATED! IT'S RATHER INTERESTING THAT YOUR AGENT COULDN'T FIX A PROBLEM ON YOUR AIRLINE THAT YOUR COMPANY CREATED - NOT SURE WHAT WHO BOOKED THE TICKET HAS TO DO WITH THE PROBLEM YOUR COMPANY CREATED - i GET WITH COVID YOU'VE HAD TO ADJUST SCHEDULES BUT A MINIMUM OF CUSTOMER SERVICE WOULD ALLOW YOUR AGENT OR HIS SUPERVISOR TO FIX A PROBLEM YOU CREATED - ONCE THIS SITUATION IS RESOLVED i CAN ASSURE YOU OUR FAMILY WILL LIKELY NOT FLY WITH WESTJET IN THE FUTURE - CUSTOMER SERVICE NON EXISTANT!

(not SO) Dear Westjet, Yesterday I was attempting to get information pertaining to a flight from Calgary to Victoria December 4th. I phoned your Help Phone Customer Service # 1-888-937-8538 as I had flights chosen and pending. Yes, in my mind a need for immediate assistance as I needed to clarify as an Antivaxer in perfect health, if I would even be allowed to board a flight to and from Victoria. My 1st call was at 3:15 pm. after waiting for 10 minutes I pressed option 1 for a call back.....mistake!! I would be called back this coming weekend!! REALLY!

I then placed my 2nd call to the 1888 # only to find I was ignored for not 30 minutes, not 2 hours, but finally 4 hours later I gave up listening to your miserable recordings and hung up. That was 8:15 P.M.

SHAME ON YOU!! I again phoned the same # at 9:01 this AM only to sit on hold another 52 minutes! My frustration mounted when I googled "WESTJET CORPORATE OFFICE " phone #. To my total amazement the number to call is # 1-888-937-8538! The same phone number that has TOTALLY IGNORED my request for HELP from my favorite Airline.

This is total TOTAL abuse, arrogance and ignorance on the part of WESTJET!! What has happened to Your Company!!? DO NOT SAY COVID!!

I will PATIENTLY await your reply for 8 hours before connecting with the News Media. Respectfully submitted at 10:08, November 1st, 2021

Sincerely, David G. Rose, 244 Cove Drive, Chestermere, Ab, T1X1J4 davidroseesq@gmail.com 403-999-5104

I would give you 0 stars if I could. I have tried numerous times to get my money back from a flight that WestJet cancelled due to COVID. No reply and then you tell me on my rewards site that you will steal my money on March 17, 2022. You are no different than thieves who break and enter. You just do it deliberately and out in the open.

Make a reservation. Westjet changes it. Request a call back. Can't speak to anyone for four days. Westjet calls.. Tells me I have to pay more money now because they changed my flight. Then call drops and they do not even call me back. Now waiting another four days for call back again!! So wrong.

I've been on hold for about 12 hours to cancel a flt due to covid and cannot get a live person. The only number available with a live person is a Consolidator who will charge 300$ to cancel the flt.

Absolutely horrible! Do not book even if half the price. Booked flight, they cancelled, had no similar flight that day. Had to book 2 days later and pay. Still fighting for refund. Cant even talk to these people. Dont believe me? Give them a call and try.