Scotiabank

Two years of non stop crap. Since my wife had a stroke they have been giving us issues. This last time I think will be the last.



Who wants to read about their so called security? A bit of background first. My wife is disabled stuck to a wheel chair due to a stroke in Sept 2022 leaving her unable to use her right side of her body. We are fine and have made things work for us. How Scotiabank has failed us is a different story.



Saturday Sept 28th 2024 we took a trip to Swift Current, and our battery died. We are 400k from home. We get a boost and I grab a battery from Canadian Tire as a backup. BTW we were showing our puppies there so we also had 8 puppies and out Sire and Dam with us.



We got about halfway to Rosetown when the original battery died. I only had wrenches with me to undo the battery terminals I did not have anything to untighten the hold down bolt. I had to physically rip the battery out by hand. I replaced the battery and we are once again on the road.



We now got to about 30k from Delisle, so if we had to walk it was a 16 hour walk to Saskatoon, and what would we do with the dogs and puppies in that 16 hours? We contacted a tow company and they were nice enough to come out and town us.



Our tow was around 200k in total costing us about $645.00 which was decent because it got us home. I come into the house and use the same computer that is recognized by Scotiabank to do an ETransfer. The ETransfer goes through ans the Tow company heads home.



The next morning we get a call from the Scotiabank Fraud department stating we had unusual activity and we blocked the ETransfer. Well it wasn't and now I have to verify who I am even though they called me. The person was rude and kept interrupting me. They locked us out of our account and the rep kept asking questions about balances and so forth that can only be answered if we had access or we lived with only Scotiabank info in our head. Well sorry we all have lives and we have very busy ones and rely on logging in to check balances. So now that I have no access to our money they have now caused even more grief to us.



We had to take a trip into Saskatoon to pay for the tow truck so now we are out an extra $645.00 because of this we had to spend gas and our time to make it right with the tow truck company.



So the Fraud department now states I have to call this bank to regain access to our account. They give me the local number and the name of the manager. When going through the system you have to spell the last name of the person you wish to talk to. I was given the wrong spelling and had to guess. I finally get the manager's recording and listened to it and know for well that it should allow me to leave a message and a call back could happen in the next few days. Once the message completed the phone just hung up nothing.



So now we have no access to our money and no way of having someone reach out to us. If this was the only issue we had with the Scotibank I would not be writing this, but it has not. There is not enough digital paper for me to write down how many times they have let us down and what each issue has been.



Canadian law states that is a bank has caused undo stress financially you can sue and win maybe we need to stand together and let the banks know exactly where their money comes from.

The people who design their websites must have worked for the government. They are cumbersome and never completed before they are foisted on users. There is very little help every comes from contacting them as they always have automated (useless) replies. They have cost most people a lot of money by their time wasting endless processes.

Spent 3 & 1/2 hours yesterday with Tien Nguyen at West Metro branch, Mississauga. Was sent a survey to complete and want to praise this young lady and service I received. However due to fraudulent attempt to access my banking on line my son, an IT worker has literally blocked my access on my computer and phone to upload these types of accounts/files. Would you please advise if alternative means to provide you with details of my excellent experience. My email is glenr1344@gmail.com. Thank you and I apologize for the extra work I’m creating for your offices

I would give no stars if possible because the two step verification system Scotia Bank has set up discriminates against customers who only have a landline telephone! A landline telephone that Scotia Bank needs to provide an automated telephone verification code system for their many customers who either do not have access or the know-how to use a mobile phone So Scotia Bank do provide a two step system for customers such as myself and initiate updates for an automated system that electronically transmits a voiced verification code, I've been unable to sign into my online Scotiabank account because I do not have access to a mobile telephone and the scotiabank.com website refuses to ask the security questions I had provided ~ despite my contacting customer service and informing of the problem which the personnel rep. was unable to correct their system's failure ~ and the system still refuses to ask my security questions that would enable my accessing my online Scotia Bank credit card account! Since the Post Office are supposed to once again disrupt postal service this not so merry month of May -I doubt I will receive the paper statement I have requested the personnel rep. be sent due to the Scotia Bank's discriminatory no access stepped mobile phone only verification code system!

RE: Bank of Nova Scotia should have been held in Contempt of Court in Ontario Canada.



This was related to the bank not providing me with documentation related to my late mother’s affairs in a timely manner, several months to over 1 year in fact, after an Order from the Superior Court of Ontario was issued. This caused substantial dissipation of her records. The records that I do have led to very serious questions related to the handling of my mothers accounts and the handling by a joint holder.



They, the bank has no direct contact for an Estate Department and have no Fraud Department for issues that have occurred prior to a person’s death and or after. So if you’re addressing signatures and or possible forgery you have to go through a branch manager.



Well a branch manager has no experience in fraud, theft and or forgery when issues such as mine. I’m not even sure what they do in handling of matters like this.



The amount at issue is over $100,000.00can and in multiple findings could be substantially more. These are issues that are still in process.



Also:



I'm no longer a customer because several years ago they screwed up a TFSA transfer which led the CRA to tag me for over contributions at 60k and over times 3.



Up until I provided them with all supporting documentation and a detailed account of what happened referencing all dates and materials to prove that there was only one TFSA and it was for the original 66k that was put in on transfer. This only took about a week of my time to process. I then had to send a letter and all supporting copies expedited to the CRA in Sudbury.



We found out later that this was because the person who was responsible for doing the paperwork never filed the paperwork for the transfer.



The CRA amount owing stayed applied to my taxes and collected interest over 6 months. It was only resolved and the interest removed after they had spent 6 months reviewing the files.



Way to go. Good to know that we, as clients, matter so much.



This is why I’m no longer with R.B.C. or TD and Bank of NS.



“Meridian” BTW has been Great.

Scotiabank is using the sublimination to silence their customers .

ignored by my local branch over my late wife's accounts...so very dissappointed..

This bank has always been a problem. As a 25+ year customer this bank has cost me plenty.



Today's compliant is about the fraud department refusing to an email transfer I had to call and set up. They claim the address is a scam. I have confirmed with more than just the business being called a scam and it is legitimate. If fact, I could add them as a bill payment as its listed in the bill payment section. They refused to send transfer and told me I'd be on the hook if something happened. I told this to the staff at Silver Gold Bull and they said that's a lie; they be right, Scotia is the problem again.



Silver Gold Bull cancelled my order and the price to buy in is 2.50/ounce more than what I agreed too! This kind of garbage is typical of this bank and I do have other accounts at other banks, however, its a big deal to change banks.



I never thought they could screw up an email transfer. And to think, they have the company listed in they bill payment section. They never fail to disappoint!



I'll be suing for the damages. Either I get my silver at the price I agreed to pay or will see the high priced lawyers in Calgary.



Word to the wise, many other banks exist; I'd suggest looking elsewhere!

Montreal branch manager at Sherbrooke and Harvard called me and harassed next day my account stop working. Costumer service do not help - useless.

The advice and service at branch on Lyden Rd Brantford has been dispicable. I know I'm a very small fish in a very large pond, but whatever happened to quality customer service.

This large corporate giant has taken thousands of My dollars and now that I am trying to recoop the money, they won't allow me the courtesy of an appointment.

The assitant manager blantenly lied to me.

Their fraud department did not contact me when thousands were trying to be taken from my visa. This happened 2 months in a row. The third month they just cancelled my card, again no warning,call or email. Total embarassment.

Lastly I was a widow and issued new cheques. I wanted just my name . Realizing the advisor copied it down wrong, I left her a voice mail with specific info. The cheques came back in both our names as well as adress. You can imagine how disheartening this was as a recent widow.

I am changing institutions, but not before my complaint is heard!