Swiss Chalet Canada

Thought we were going to have a nice Sunday dinner with leftovers. Ordered pick-up at restaurant. Food was hot when we began eating.

Woke up at 06:10 with violent diarrhea.



My bowel movements are usually normal. On Saturday, I was even a bit constipated



We will not eat

Swiss Chalet used to be awesome. Now it's crap. They use milk products to pump up a chicken to make it look like you are getting more. Yeah more crap. The chicken is now tough and hard to get off the bone. My hometown of Woodstock I have given 3 chances to see if the food was any better. Nope. Each time just as bad as the last. Even tried the ribs once. Had to fight with them to get the meat off the bone. I have tried the Swiss Chalet in Paris Ontario too. Same as Woodstock. I guess I will have to find another restaurant to frequent. Cant be any worse than Swiss Chalet. FIX YOUR CHICKEN !!!.

Had Swiss Chalet today and the fries were refried dark brown and rubbery. Not the first time this has happened. Charging more since Covid and food is getting worse. Don't waste your money.

For most of my adult life I dined at S.C. on Young St. Toronto...now its gone. I never have any reason to be way over on University Avenue. Can you open another city center location please? I suggest the perfect, available location on Carlton St. opposite Maple Leaf Gardens, it has a large covered patio as a bonus, dozens of new high rises, an 8 screen cinema, Loblaws, super store. Collage St Subway stop, Church St. Gay Village and both Ryerson and U of T. student accommodations and opposite is Holiday Inn...This is an amazing target market for Swiss Chalet. Check it out....miss the downtown location terribly...always stopped on the way by shopping. Now I go to Popeye's.

I should've given zero star but the system wouldn't proceed without include the rating . I put one star to Swiss Chalet because I got a very bad experience with their delivery service.

On Saturday July 29th, They missed one item on order I paid via the online ordering. I opened the bag after the driver has gone so I phoned the restaurant immediately.

I told the lady what happened, she then put me on hold for 41 minutes. I ended the call myself and sent the online request (Swiss Chalet website) to ask for my refund. I included the e-ticket # on my request.

Next day the Sunday, I received an email back from Erin who told me someone would contact with me in 2 business days. It had been 4 days and I still haven't got my refund and neither hear from them.

I am going to write to the head office again and see what they say.

Very disappointment and unacceptable.

Im disappointed that i bought a bacon chicken wrap fri,june 10. with salad instead of fries. the salad was black and rusty, it was not fresh. at all.

We visited the new restaurant on Rymal Road in Hannon/Hamilton mountain. I use a wheelchair, and the very polite server asked if she could move my wheelchair...because "we have a robot"? So she had to move it away from our table so this robot could carry our food to our table! Not sitting well with my entire family. Kids may think it's cute; but adult know that this robot is replacing humans! Who holds the cheque book?!

I give a one for customer service that simply hung up while trying to get answers to my on line order. The on line order process is pathetic. 5 rimes I tried it and each time it said it could not take my order and to call customer service which was a bust. I finally went to the restaurant an ordered over the counter. The restaurant handled things fine but your on line order system sucks. Try hiring competent staff to program a app that works.

We placed an over the phone order and the women on the phone had a hard time explaining sides to us for the festive meal. Albeit we placed an order and due to lack of delivery, we did pick up. Upon arriving to the restaurant we were advised we had no order placed for the meal in question despite spending 15 mins on the phone placing said order. My mother re ordered the meal and was obligated to wait the half an hour at the Algonquin location in north bay. This gets worse. Once she got the meal she asked if everything was in the bags, and the employee said yes. She neglected to open the bags and check, it isn’t her JOB to open the bag to be fair. Now once she got back to the hotel she discovered the meal was wrong, we asked for both fresh cut fries and seasoned fries, but got two boxes of “fresh cut fries”. No coleslaw we ordered, no sour cream despite paying 0.49 cents per container x5, she was also missing some other items. I advised her to call the restaurant and she did. As we got into the conversation, the manager working on the 17th at 6 pm was so utterly rude I spoke up and said well how are you going to bring us this food you’re saying you’ll deliver when you said delivery wasn’t an option? Are you going to get on your magical broomstick and fly it to us? Should I maybe just call corporate? She then proceeded to say well this conversation is over I offered you ten dollars and you’ve denied it. Ten dollars does not cover the cost of missing food items/incorrect food items, missing add ons like sour cream we PAID FOR, GAS to get this meal, etc. the woman did not like being talked to the way she talks to others, and I find that amusing. After gaslighting my senior mother for about ten minutes denying any wrong doing… I spoke up and questioned her motives and mode of delivering the items listed above. She then decided she was not going to do anything and said I could call corporate. That is exactly what I am about to do regarding the north bay Ontario location. This girl should not work with the general public, it appears she likes to take advantage of seniors and manipulate/abuse them when she is proven to be negligent and or her staff isn’t up to par. Thanks!

The food use to be so good. Lately it is horrible. Chicken is so dry. Use to be moist and juicy. Not anymore. Would rather buy chicken from another place where it is better quality. My friend always wants to eat swiss chalet when we get together. I said no for me. Go on her own or we go somewhere else. Considering what the pricees are. You think the food would be better. What happened that the food is like this. No longer a fan of the food