TD Bank Canada

For me, TD Canada Trust Customer Service gets zero stars, and a F rating, F being fail. I submitted my complaint by e-mail, which was automatically deleted without being read, within one minute of my sending it.

I am still involved in what I consider to be one of the worst experiences ever. Not only did it take a month to recover the funds that was released to me as a loan but they went and closed all of my credit accounts without permission. The slow processing of the funds cost me additional money in interest, overdraft fees and extensive time and effort to clean up what they had caused. I encourage anyone who is looking to deal with a bank to NOT use TD bank for any of their services. I am currently looking to have all of my business moved to another bank because it is still not resolved and I cannot get anyone to call me back with an update. I was even asked to fix the mistake for them, but had they known the banking business as they should, they would know that only the bank can reverse bank decisions. I even left a message for the branch manager with the customer service manger 4 days ago and still no call back. The customer service manager was both rude and abrupt insisting that if I leave my name and number the manger would call me back. Yet another broken promise from this bank. Don’t make the same mistake I did. Take your business somewhere it will be respected and appreciated.

I didn’t want to give them the 1 star but I had to in order to post this message. It really should be a -5

It was a nightmare for me when the TD clerk said, your money has not been delivered to the recipient.

Reason my fault???? they don't take any responsibility there. I don't like the customer service of the (19369 Sheriff King St SW, Calgary, AB T2X 0T9).

I don't why they are doing this kind my joke with customers????

I have been a TD customer since University. In 2014 I got divorced and began paying spousal and child support payments. In order to complete my yearly tax returns I need copies of each and every cancelled support cheque. TD has been sporadic in making my cancelled cheques accessible for my tax returns and from 2015-2017 it caused a lot of problems because I could not get PDF copies. Things seemed to be fixed but now one of your Branches (the one that told me this would not happen again) is again cashing my cheques in a manner that does not allow me to convert to PDF copies for my tax returns. I am no expert but it is apparent to me staff at this branch are not following proper SOPs that allow me to make copies of these cancelled cheques. This also reflects poorly on your management team…two words come to mind; sloppy and lazy! I am posting this here because this is a chronic problem that has not been fixed. Staff should be fired for this indifference and negligence.